Privacy Policy
Last Updated: February 22, 2025
Person & Person Enterprise, Inc. DBA Rainbow Play of NC (referred to as the "Site", "we", "us", or "our") values your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you visit or interact with our website or Services. By accessing or using our Site, you agree to the practices described in this Privacy Policy. If you do not agree, please refrain from using the Services.
Updates to This Privacy Policy
We may amend this Privacy Policy at any time to reflect changes in our practices, legal obligations, or other reasons. Updates will be posted with a revised "Last Updated" date. You are encouraged to review this policy periodically. Your continued use of our Site constitutes acceptance of any updates.
Information We Collect
We may collect the following types of personal information to provide services, fulfill requests, or comply with legal obligations:
Information You Provide Directly:
- Contact Information: Name, address, email, and phone number.
- Order Details: Billing address, shipping address, and payment details (processed via secure third-party payment providers).
- Account Information: Usernames, passwords, and security questions.
- Customer Support Communications: Messages or queries submitted through the forms on our website.
Automatically Collected Information:
- Usage Data: IP address, browser type, device details, and information about your interactions with the Site. This information is often collected through cookies, plugins, and other tracking technologies.
- Shopping Data: Rainbow Play of NC's website uses cookies to help keep track of items you put into your shopping cart, including when you have abandoned your cart. This information is used to determine when to send cart reminder messages via SMS (if applicable).
Information from Third Parties:
- Payment processors needed to complete transactions.
- Service providers (e.g., Shopify) related to hosting, shipping, analytics, and customer communication.
How We Use Your Personal Information
We collect your information for the following purposes:
- Order Fulfillment: To process transactions, arrange shipping, and manage returns/exchanges.
- Account Management: To maintain and secure user account details.
- Customer Communication: To update you on your orders, accounts, and responses to inquiries.
- Marketing & Advertising: To send promotional updates and improve our services.
- Cart Abandonment Notifications: To remind you about items left in your cart, potentially via SMS, using the shopping data captured through cookies.
- Location-Based Services (if applicable): If location tracking is enabled, we collect location data for purposes like optimizing store visits or targeting promotions. This data is captured via cookies or third-party analytics tools and is solely used to enhance your experience or fulfill the requested service.
- Security & Fraud Prevention: To monitor for unauthorized access or misuse of our website.
- Legal Compliance: To comply with applicable laws and regulations.
You may opt out of marketing communications at any time by using the unsubscribe option in our messages.
Sharing Your Personal Information
We may share your personal information under the following circumstances:
- With service providers (e.g., payment processors, shipping partners, IT services) who act on our behalf.
- With business partners for legitimate purposes such as advertising and analytics.
- To comply with legal obligations, court orders, or to protect our rights.
- During business transactions, such as mergers or sales of assets.
We do not sell sensitive personal information or use it to infer characteristics about you.
Cookies and Tracking Technologies
Cookies are used on our Site to improve your experience, manage analytics, and personalize services. For example, cookies may track the items in your cart or gather data on how you interact with the website. This information helps us provide features like cart reminders or enhance your browsing session.
You can control cookie settings through your browser preferences, but disabling cookies may impact certain Site features.
For more details, review Shopify's Cookie Policy here.
SMS Usage
Rainbow Play of NC uses cookies to identify abandoned carts and determine when to send cart reminder messages via SMS. If you provide consent to receive SMS notifications, we may periodically send updates or reminders about items left in your cart. You can opt-out of this feature at any time by following the instructions in the messages or contacting us through our website.
Data Security & Retention
We maintain strict safeguards to protect your information. While we strive for comprehensive data security, no system can guarantee complete protection. We cannot be held liable for breaches beyond our control.
We retain your personal data only as long as it is necessary to fulfill the purposes outlined in this policy, comply with legal requirements, or resolve disputes.
Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access, correction, or deletion of your personal data.
- Restricting or objecting to processing activities.
- Data portability where feasible.
- Withdrawing consent for processing based on prior consent.
- Filing a complaint with the relevant data protection authority.
If you exercise any privacy rights, we will not discriminate against you. To submit a request, use our Contact Us form provided on the Site. We may ask for verification of your identity to process your request.
Children’s Privacy
Our services are not intended for children under the age of 16, and we do not knowingly collect personal data from them. If you believe a minor has provided us with their personal information, contact us to delete this data.
Third-Party Links
Our website may contain links to other websites and services. We are not responsible for the privacy practices or content of third parties. Please review their respective privacy policies.
International Users
Information we collect may be transferred to and stored in the United States or other jurisdictions with different privacy laws. By using our Site, you consent to this transfer.
Contact Us
If you have questions or concerns about this Privacy Policy, please reach out via our Contact Us form available on our website.
Address: 8732 Glenwood Ave, Raleigh, NC 27617
This Privacy Policy ensures compliance with applicable privacy laws and provides clear guidelines for retail operations.